COVID-19 Info Line

Monday – Friday:
7:30 AM - 7:00 PM
Saturday – Sunday:
8:30 AM - 4:30 PM
Phone: 401-222-8022
After hours: Call 211

RIDOH.COVID19Questions

Submit COVID-19 Complaint

Information for Healthcare Providers

COVID-19 Info Line

401-222-8022
(Mon-Fri 8:30am-4:30pm) or
RIDOH.COVID19Questions

After hours: Call 211

Information for Healthcare Providers

Behavioral Health

  • Adults seeking mental or behavioral health support should call BH Link at 414-LINK(5465). more
  • For services for children, call 855-543-5465 or visit Kids Link. Additional information for children is available at Bradley Hospital's COVID resource website. Other resources for children:
  • People with moderate to severe opioid use disorder (OUD) can access telehealth service for initiation of buprenorphine treatment 24 hours a day, seven days a week. Call Rhode Island’s Buprenorphine Hotline 401-606-5456.
  • Mental and Behavioral Health Resources More
  • Quitting Smoking and Vaping: People who use tobacco are at higher risk of more severe illness from COVID-19 because the virus that causes COVID-19 attacks the lungs.
    • The state’s FREE Rhode Island Nicotine Helpline is ready to help tobacco users quit and manage stress to stay quit. Certified tobacco treatment specialists (TTS) provide motivational interviewing counseling by phone. Adults 18+ may also receive FREE Nicotine Replacement Therapy (NRT) gum, patches, or lozenges mailed direct to their home. Call 1-800-QUIT NOW (1-800-784-8669)
    • Teens ages 13+ can also get FREE, safe, and confidential vaping and smoking quit support by visiting www.mylifemyquit.com or texting START MY QUIT to 855-891-9989.
  • The Rhode Island State Council on the Arts team is working to provide information and resources for artists as well as working to spread the word about experiences for audiences to enjoy from home. more

Grief Support

  • If you have recently lost a loved one to COVID-19 and have questions about next steps (e.g., obtaining a certificate, how to handle belongings, testing), please view our Frequently Asked Questions document in which we have compiled answers and resources for Rhode Islanders. FAQs
  • The pandemic has led to a series of losses, from our sense of safety to our social connections to our financial security. Many people are reckoning with individual losses, including illness and death due to the novel coronavirus, or loss of employment as a result of economic upheaval. Grief counseling points to ways we can heal. more

Health Insurance Information

  • Medicaid: Rhode Island Medicaid will be suspending all terminations and quarterly income verifications for the duration of this emergency. Uninsured individuals who are Medicaid eligible can enroll at any time. Visit HealthSourceRI.com to enroll or call customer support or use the web chat function between 8:00 a.m. and 6:00 p.m. Monday-Friday at 1-855-840-4774.
  • A special enrollment period is available for Rhode Islanders who have lost their employer-sponsored coverage. You may also qualify to sign up for coverage through HealthSource RI if you have lost your employer sponsored coverage due to job loss, or if you have experienced another qualifying life-changing event. You must sign up within 60 days of your qualifying life event. learn more
  • Health plans issued in Rhode Island are now providing temporary new benefits during the COVID-19 State of Emergency. more
  • The Governor signed an executive order to extend Telemedicine through August 3rd: Health insurers must cover telemedicine for primary care, specialty care, and mental and behavioral health care conducted over the phone or by videoconference. Reimbursement rates for providers must be the same as reimbursement rates for in-office visits. 

Healthcare Facilities, Nursing Homes, Assisted Living

  • Review the Healthcare and Human Services section of Reopeningri.com for the latest guidance and information.
  • Long-term care and assisted living facilities are allowing visitors again starting Wednesday, July 8th, provided that they abide by strict infection control measures to keep residents, staff, and family members safe. more
  • Check hospital websites for visitation restrictions.

Supplemental Nutrition Assistance Program (SNAP)

  • The USDA Food and Nutrition Service (FNS) recently granted Rhode Island the authority to issue Pandemic-EBT benefits (P-EBT) to Supplemental Nutrition Assistance Program (SNAP) and non-SNAP households with one or more children who have temporarily lost access to free or reduced price meals at school due to COVID-19 school closures. For households receiving SNAP benefits, the additional benefits will be added to their existing EBT cards. Households not currently receiving SNAP benefits will receive a new P-EBT card in the mail with benefits automatically added and a personal identification number (PIN) and setup instructions. more
  • Supplemental Nutrition Assistance Program (SNAP) participants are now able to select and pay for their groceries online using their EBT card at Amazon and participating Walmart stores. For more details, visit dhs.ri.gov.
  • Since March, SNAP households that weren’t already receiving the maximum SNAP benefit amount for their household size received an increase to their benefits to bring them to the maximum amount. The federal government approved a similar increase for October 2020. more
  • Free "Grab and Go" meals are available for children throughout Rhode Island. more

Violence Prevention

  • People who are surviving violence in their relationships or families may be experiencing increased isolation and danger caused by social distancing measures during the COVID-19 pandemic. A comprehensive resource document can be found in English and Spanish.
  • The Rhode Island Coalition Against Domestic Violence and all of its member agencies are open, as are domestic violence shelters. Rhode Islanders seeking help can call the 24/7 confidential hotline at 1-800-494-8100. Services are provided in English and in Spanish. While courts are closed for non-essential business including evictions, they are open for all domestic violence matters. more

Women, Infants and Children (WIC) Services

  • Changes to respond to COVID-19

    • All WIC sites are open and providing remote services (by phone) and mailing benefits or adding benefits to the eWIC cards for those in the Pilot sites. Find a WIC Site
    • RIDOH has submitted waivers for many regulations and food items to increase access to the program and its benefits. Vendors will be notified when substitutions are approved. RELATED VENDOR NOTICE
    • WIC is a public health program that improves birth outcomes and children’s long term health outcomes. WIC does not ask immigration status and is not a part of Public Charge.
    • more WIC info