Healthcare Provider Info Line

Monday – Friday:
7:30 AM - 7:00 PM
Saturday – Sunday:
8:30 AM - 4:30 PM
Phone: 401-222-8022
After hours: Call 401-276-8046

RIDOH.ProviderQuestions Emails are not answered after hours.

General Information


More +


Looking for a specific document or guidance? Try using our Search feature. You can search by topic, target audience, or key words.





Frequently Asked Questions



Issue briefs


Other Languages







Web Pages


<a href='/publications/posters/VirusesDontDiscriminate.pdf' title='Click to Download' target='_blank'>Download Poster</a>

Coronavirus Disease 2019 (COVID-19) Information for Healthcare Providers

Healthcare providers should be aware of a novel coronavirus (COVID-19) which was initially identified causing a cluster of pneumonia cases in Wuhan, Hubei Province, China. Infection has since spread to other parts of China and other countries, including the United States. For the latest information on Rhode Island specific COVID-19 numbers, see RIDOH's COVID-19 Disease Data webpage. Please consult the latest provider advisories from CDC and RIDOH, as well as the updated guidance for providers from CDC found below (this may take a moment to load).

Ordering Tests and Test Results

It is NOT necessary to call the Rhode Island Department of Health (RIDOH) for permission to order a test.

How to Order a COVID-19 Test for your Patients
How to Obtain a COVID-19 Test Result for your Patients

Conserving PPE

Personal protective equipment (PPE), including respirators (like N95s), facemasks (such as surgical masks), face shields and other eye protection, gowns, and gloves, are in short supply in Rhode Island and across the United States. At this time, we are exploring every opportunity available to obtain additional PPE. However, until the time that appropriate PPE is available, we provide guidance on the prioritization and conservation of PPE.

Educational videos on PPE produced by the Rhode Island Disaster Medical Assistance Team (RI-DMAT):

Optimizing PPE Use in Rhode Island Guidance for Conserving PPE

Off-Label Prescribing

The Rhode Island Department of Health (RIDOH) finds that the state is facing a pandemic. On March 11, 2020 the World Health Organization declared COVID-19, a novel virus also known as SARS-CoV-2, a pandemic. Two days earlier, March 9, 2020, the State of Rhode Island was declared to be in a state of emergency. COVID-19 can be fatal in humans and has a greater transmissiblity and higher mortality rate than seasonal flu.

Off-Label Emergency Regulation


Any suspected cases of COVID-19 should be reported to RIDOH immediately. For any questions and to report cases, please call the Rhode Island Department of Health Center for Acute Infectious Disease Epidemiology at 401-654-6990 during business hours (8:30 a.m. to 8:30 p.m.,  7 days per week) or 401-276-8046 after hours.



Effective March 18, 2020, the Governor signed an executive order directing health insurers to follow previously announced instructions to cover visits conducted over the phone and online during this crisis. This order for an expansion of Telemedicine coverage will apply to primary and specialty care, as well as mental and behavioral health care. Insurance plans are updating policies to coincide with the Executive Order and this Telemedicine Insurer Grid reflects compliance with the current order. RIDOH is grateful to the volunteers who compiled it.

This grid is not an official RIDOH document, but a compilation by volunteers designed to be a helpful reference. For official payer policy contact the specific payer.

Telemedicine Insurer Grid