Non-Discrimination Statement

In accordance with Federal civil rights law and U.S, Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program of activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (E.g. Braille, large print audiotape, American Sign Language, etc), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800)877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3017) found on-line at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866)632-9992. Submit your completed form or letter to the USDA by:

  1. mail: U. S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington D.C. 20250-9410;
  2. Fax: (202)690-7442: or
  3. email: program.intake@usda.gov

This institution is an equal opportunity provider.

Translation Disclaimer

WIC Information for WIC-Approved Vendors

WIC Vendors are an important part of the WIC Program, ensuring that participants buy WIC-approved foods.

Reapply annually

Reapplication notices are sent to active, compliant vendors in July and must be completed by August of that year. Reapplying vendors must send at least one representative to participate in the Policies and Responsibilities training at least once every three years.

What WIC Vendors should do

If a customer tries to buy non-approved food

  • Explain that the WIC Program requires that only approved foods can be purchased.
  • Explain that your store could be penalized for accepting WIC checks for any non-approved items.
  • Offer to help the shopper find approved foods.

If a WIC shopper gets upset or angry with you

  • Remain calm and explain the situation politely.
  • Contact the store manager for support.
  • Contact WIC Vendor Support and we will discuss the situation with the WIC participant.

If a customer does not have an ID Folder

  • Explain that you cannot complete the transaction without the ID Folder to protect the participant from lost or stolen checks.
  • Refer the WIC shopper to their local WIC agency.

If you are out of the "lowest price" items, such as eggs, regular or evaporated milk, cheese, or canned fish

  • Allow the participant another brand at the approved price.

If you need to replace a WIC Vendor Stamp

  • Contact WIC Vendor Support with your name, address, and vendor stamp information to request a free replacement.

If there is a price increase

  • Contact WIC Vendor Support for assistance. (You may not change prices until approved by the WIC Program.)

If a WIC shopper wants to use coupons or other discounts

  • If your store accepts these for other customers, you must also accept them for WIC participants. You must write in the price after the discount on the check.
  • WIC shoppers are entitled to any free promotions offered to other store customers (e.g., "buy one get one free").
  • Do not refund money back to shopper.

If a customer tries to use a WIC check that has already been signed

  • Explain that the store can only accept checks that are signed at the register.
  • Refer the WIC shopper to his or her local WIC agency to request a reissue of the previously signed checks.